Shipping Policy

Shipping policy

We ship with care so your order arrives ready for your daily ritual. Shipping costs and estimated delivery dates are calculated at checkout based on your address, package weight, and the service you choose.

Questions? Email smsj@mafatini.com or call +1 (686) 222-6291 .

1. Where we ship

We currently ship to addresses in the United States. Select international destinations may also be available at checkout.

If your country does not appear at checkout, we do not ship there at this time. Email us if you need help placing an order.

We ship to:

Residential and business addresses

P.O. Boxes (USPS services only)

APO, FPO, and DPO military addresses where the selected carrier allows

Please enter your shipping address exactly as the carrier requires. We cannot be responsible for delays or lost packages caused by incomplete, incorrect, or outdated address information.

2. Processing time

Orders are processed on business days, Monday through Friday, excluding U.S. federal holidays.

Most in-stock orders are processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays are processed on the next business day.

During peak periods, product launches, or severe weather, processing may take longer. We will update you by email if there is a meaningful delay.

Processing time is the time it takes us to prepare and hand your order to the carrier. It is separate from transit time, which starts after the carrier scans the package.

If an item is out of stock, made to order, or part of a private-label request, we will contact you with a revised timeline before the order ships.

3. Shipping methods and transit times

Available methods depend on destination and package size. Typical U.S. transit times after the carrier scan are:

Service

Typical U.S. transit time

Standard / Ground

3–7 business days

Expedited / Priority

2–4 business days

Express

1–3 business days

These times are ESTIMATES only and are not guaranteed. Carrier volume, weather, remote locations, incorrect addresses, and customs can add time.

The exact options and prices for your order appear at checkout.

4. Shipping rates

Shipping is calculated at checkout.

Unless a promotion says otherwise:

Posted product prices do not include shipping, handling, taxes, duties, or import fees.

You pay the shipping method you select at checkout.

Free-shipping offers, if available, apply only to the standard method shown in the promotion. Expedited and express upgrades are extra.

Split shipments, oversized items, or remote-area surcharges may change the rate.

If a promotional rate and a checkout rate differ, the rate shown at checkout for that order controls.

5. Order confirmation and tracking

After you place an order, you will receive an order confirmation by email.

When your order ships, we will send a shipping confirmation with a tracking number when the carrier provides one. Use that number on the carrier’s website for the latest status.

Please allow up to 24 hours after the ship-notice email for tracking to update.

If you have not received a shipping email within 4 business days of placing an in-stock order, contact smsj@mafatini.com with your order number.

6. Delivery

Carriers may require a signature for some packages. They may also leave a package at your door, with a neighbor, or at a pickup location according to their rules.

We are not responsible for:

Packages marked delivered that you cannot locate after the carrier scan shows delivery

Theft or loss after a delivered scan

Delays caused by the carrier, weather, natural disasters, customs, or other events outside our control

If tracking shows delivered and you do not have the package, check around the delivery location and with household members first, then contact the carrier and email us. We will help you open a carrier investigation where possible.

Once we transfer the package to the carrier, title and risk of loss pass to you, as stated in our Terms of Service. We will still work with you in good faith on lost or damaged shipments.

7. Address changes and refused packages

Double-check your shipping address before you complete checkout. We may not be able to change an address after the order is placed.

If you need a change and the order has not shipped, email smsj@mafatini.com immediately. If the order has already shipped, we cannot intercept or redirect it in most cases.

If a package is returned to us because of:

An incorrect or incomplete address

A refused delivery

Failure to pick up from a carrier facility

An undeliverable P.O. Box or restricted location

we will contact you. You may be responsible for the original shipping cost plus the cost to reship. If we cannot reach you, we may refund the product price minus original shipping and any return-to-sender fees.

8. International shipping

When international shipping is offered at checkout:

Delivery times vary by country and often range from 7–21 business days after shipment, plus customs clearance.

The customer is responsible for customs duties, taxes, brokerage fees, and import charges. These are not collected by Mafatini unless checkout expressly says otherwise.

Customs may inspect, delay, or refuse a shipment. We cannot control customs processing.

Some skincare, cosmetics, and liquid products are restricted in certain countries. If a shipment is refused or destroyed by customs, we cannot refund duties or the original shipping cost.

If your package is held in customs, the local customs office or the carrier’s destination agent is the best first contact.

For orders shipped into the European Union or the United Kingdom, additional cancellation rights may apply. See our Refund & Return Policy.

9. Damaged packages

Inspect your order as soon as it arrives.

If the box is crushed, leaking, or the product is damaged, take photos of the outer box, inner packaging, and item, then email smsj@mafatini.com within 7 days of delivery. Include your order number.

We will review the claim and, if approved, send a replacement or issue a refund according to our Refund & Return Policy.

10. Lost packages

A package is treated as lost if tracking has not updated for an extended period and the carrier confirms it cannot locate the shipment.

If that happens, email us with your order number and tracking number. We will file or help file a carrier claim when eligible and then replace the order or refund the purchase, at our discretion, once the claim process allows.

11. Multiple items and split shipments

Items in the same order may ship together or separately depending on stock and package size. If we split a shipment, you may receive more than one tracking number. You will not be charged extra shipping for a split we choose to make unless checkout showed otherwise.

12. Hazardous, liquid, and restricted items

Some cosmetics, oils, and aerosol-style products may have carrier or destination restrictions, especially for air or international service.

If an item cannot ship by the method you selected, we will contact you to choose another method, remove the item, or cancel that portion of the order.

13. Private label and wholesale orders

Private-label and wholesale shipments may use different processing times, packaging, and freight methods. Those terms are confirmed in the order or invoice for that purchase and control if they differ from this policy.

14. Cancellations before shipment

To cancel an order that has not shipped, email smsj@mafatini.com as soon as possible with your order number.

If the order has not been packed or handed to the carrier, we will cancel it and refund the original payment method. If it has already shipped, it cannot be cancelled in transit. You may refuse delivery or start a return after it arrives, subject to our Refund & Return Policy.

15. Contact

Email: smsj@mafatini.com

Phone: +1 (686) 222-6291

Returns: P.O. Box 1607, Hopewell, VA 23860, United States